Privacy and Data Protection Policy


This policy applies to our website and other social networks:

The goal of these channels is to carry out the Institutional and Marketing communication of the Frulact Group’s activities, as well as the Recruitment process.

For this specific process, our Privacy Policy for Recruitment is available. It applies solely to the collection and processing of personal data which is carried out by the Frulact Group within the scope of the recruitment and selection process for the admission of Employees.

By using our services and navigating through our website, you are entrusting your information to us.

Therefore, and to help you understand the data we collect, why we collect it and what we do with your data, we outline our conduct in this Privacy Policy, which we ask you to read carefully.

The Frulact Group makes a commitment to you regarding duty of information and transparency and safety to comply with the data protection laws in force. Ensuring the safety and privacy of your personal data is our duty and priority.

Who does this policy apply to?

Our privacy policy applies to all Users/Visitors to our website and all the services we provide.

Identification of the entity responsible for the processing

The Frulact Group is the entity responsible for processing your data and as such shall decide which data are collected, the processing means used and the purposes for which the data are processed.

The Frulact Group can be contacted at
Rua do Outeiro, N. 589
4475-150 Maia

by telephone +351 229 287 910 or
at the following email address:

What kinds of data do we collect?

In the Privacy Policy, the terms:

  • Personal Data” refers to the set of information pertaining to you and which allow us to identify you, directly or indirectly. Your personal data may include, for example, your name, tax identification number, contacts (physical or electronic), and your transactions and interactions with us.
  • Processing” refers to an operation or set of operations performed on personal data or on sets of personal data, by automated or non-automated means, such as the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise diffused, comparison or interconnection, restriction, erasure or destruction.

The Frulact Group may collect your personal data through:

  • Information supplied by the user: When you visit/navigate through our website, we do not collect information of a personal nature.
  • Information that we collect through your use of our services in the institutional website:
    • Opportunities: In the “Opportunities” area, we provide forms for recruitment opportunities and spontaneous applications. For more information see the Privacy Policy for Recruitment.
    • Contact Form: By sending a message using our form available at Contacts, we collect only essential data so we can respond to your doubts or requests related to our services.
    • Information that we collect through your use our services on our Social Networks: Send message: By using the “send message” option, we only register the content and your identification with a view to processing the request so we can respond.
    • Interaction with Publications: By interacting with our publications by reacting with a “Like”, “Share” or “Comment”, for example, we only register your identification as a social network user.
    • The Frulact Group uses the personal data of Users/Visitors when they interact with the social network platforms using functions such as “Like” or “Share” to supply the users/visitors with advertisements and interact with them through third-party social networks. You can find out more about how these platforms work, the types of profile data that the Frulact Group obtains and opt to withdraw your consent, when reviewing the privacy policies of the social networks in question.
    • The Frulact Group website contains links to other websites and incorporates services of other entities (i.e. Facebook, LinkedIn, Instagram and YouTube) that may also use cookies. The Frulact Group has no influence over how your data are processed in these platforms or guarantee of their legal compliance regarding protection of personal data. The cookies and information collected by entities that own these platforms are not managed by the Frulact Group. Check all the specifications regarding data protection and how your personal data is collected with these entities. The Frulact Group does not accept any responsibility for the processing of the personal data carried out by these third-party entities.

Purposes of data processing

We use your personal data for the following goals:

  • To allow access to and functioning of this website;
  • To provide information in response to requests deriving from the use of the website;
  • To communicate and publicise marketing and brand activities;
  • Recruitment. (for more information see the Privacy Policy for Recruitment)
  • Improving our services and products;
  • To protect our tools (apps/websites/equipment) to guarantee their security and continuous improvement;
  • To interact with the users/visitors through the Social Networks where the Frulact Group is present.

Principles of data processing

Our conduct is carefully controlled in processing the data:

  • We collect only your personal data needed for the purposes described above.
  • Your personal data shall be the object of legal, honest and transparent processing.
  • We keep your personal data only for the period necessary to comply with the goals outlined in the previous point and to comply with the law. After reaching the maximum storage time, your personal data shall be anonymized or safely destroyed/deleted. We adopt technical/organisational measures to guarantee the security of your personal data.

Who do we share your data with?

We do not share your data with any external entity outside the Frulact Group, apart from the data collected in the Opportunities area that follow the rules defined in the Privacy Policy for Recruitment

All other data will only be disclosed with your explicit consent.

What are your rights?

The Users/Visitors, as owners of the personal data, are entitled to the rights outlined in the General Data Protection Regulation (GDPR), namely:

  • Right of Access: right to obtain know which of your personal data are being processed, and if they are, to obtain information about them.
  • Right to Rectification: right to request rectification of inaccurate personal data about you and to request that your incomplete personal data be updated.
  • Right to Erasure: right to erase your personal data, apart from when there are grounds to conserve them, such when the data have to be stored to comply with a legal obligation or when a judicial process is ongoing.
  • Right to Restriction of the Processing: right to obtain the restriction of the processing of your personal data when they are linked to certain categories of data or processing purposes;
  • Right of Portability: right to receive the personal data that you supplied us with in a structured, commonly used and machine-readable format, and the right to transmit those data to another controller;
  • Right to Object: right to object at any time to a given processing of your personal data, for reasons related to your particular situation, whenever the following aspects are brought into question: (i) processing necessary for exercising matters of public interest or exercising public authority; (ii) prosecution of the legitimate interests of the controller or third party; (iii) reutilisation of data for a purpose other than the initial purpose of its collection, including the definition of profiles.
  • If the processing depends on your Consent, you are entitled to Withdraw it at any time, without compromising the legality of the processing based on previously provided consent.

How to exercise your rights

If you do not agree with how your personal data are being processed, you may exercise the rights outlined in the above section by contacting the controller shown in the contacts.

Please send an email to explaining what you intend to be done with your personal data.

You can also lodge a complaint to the National Regulatory Authority (Autoridade Nacional de Controlo – CNPD) if you believe your rights regarding personal data have been compromised.

Information security

We focus on the security of your data in order to protect our users from unauthorised access, alteration or destruction of data or unauthorised disclosure of your information which is in our possession.

Therefore, we have adopted technical/organisational measures for information security and IT security, to protect your personal data, including policies, procedures and technological controls that ensure the protection of your personal data.

Your data will be processed within the European Union.

Transfer of data to third countries

The Frulact Group’s business activity may imply the transfer of your personal data to third countries, located outside the European Union or which do not belong to the European Economic Area, even if only sporadically and always within a relationship established with other services used by the Group.

In such situations, all the necessary and appropriate measures will be adopted to ensure your personal data are protected.

One of these situations concerns the presence of the Frulact Group on the social networks, where we have a limited influence on the processing of data carried out by the operators of these networks (e.g. relative to the management of members and management of the general information – profile). In situations where we have influence, we try to ensure, as far as possible, that the operators of the social networks act in accordance with the data privacy and protection requirements established by the GDPR. However, in many cases, we have no influence on the processing of the data carried out by operators and we have no clear knowledge of the data that are being processed in certain situations.

The operators of the social networks manage the entire IT infrastructure of the service, applying their own data safety, privacy and protection rules, and also maintain their own relationships with the users (insofar as the users are registered in their social network). Furthermore, the operators are fully responsible for all questions related to the data of the user profiles that the Frulact Group does not have access to.

For more information about the data processing that is carried out by the operator of the social networks, read the respective Privacy Policies:

In relation to the use of the social network platforms, your personal data shall be processed and stored in servers located in third countries, especially in the USA. For this processing, the operators of the social networks in question shall be the sole controllers, as established and defined in the above-mentioned policies.

Use of cookies and similar technology

To provide a better service to the users/visitors, we use cookies, which are small text files that are put on a hard disk by a web server. This technology is used by the Frulact Group mainly for:

  • Allowing us to find out who our visitors are, and as such to provide a better, safer and more customised service;
  • Learning about the performance of our website, allowing us to update and improve it to meet the expectations of our users/visitors. Each visitor corresponds to an individual cookie, thus guaranteeing the privacy and security of the data. The presentation of statistical data is carried out in aggregate form, so as not to enable the identification of individual visitors.

For more detailed information, please read our Cookie Policy.


For any additional clarifications about this Policy, please contact us by sending your questions to the following email address:

Changes to the Privacy Policy

The Frulact Group reserves the right to adjust or change this Policy at any time, and we therefore request our users to revisit this policy in order to stay up to date.

If the Frulact Group needs to use your data for purposes other than those outlined in this Privacy Policy, we shall request your consent.

Last update: February 2024